ACCESSIBILITY STATEMENT

Accessibility Statement

The ‘Alohilani Resort (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at [email protected] with a description of the issue you encountered and your contact information. Your experience matters to us.

The ‘Alohilani Resort website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The ‘Alohilani Resort is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features

• Accessible public entrance with 70″ wide doors and 69″ wide ramp
  • Pathway width extends to 62″ with a 35″ clearance space
  • 120′ from parking
• The registration area is 63′ from the public entrance with 133″ pathway width and 63″ clearance
  • The registration desk is 34” high
• Accessible elevator and route to elevator
  • 110′ from entrance with a 62″ pathway width
  • Elevator measurements are 64″ x 81 with 41.5″ wide door and 41.5″ clearance
• A wheelchair accessible registration & concierge desks that are 41.5″ high and 244″ wide with 41.5″ clearance
• Accessible route from parking area to the main entrance with 35′ distance and 62″ clearance
  • Distance from parking area to front desk is 252″ with a 62″ wide pathway and a 6º incline
• Accessible emergency exit
• Accessible public restroom with 36″ wide doors and 18.5″ high toilets and a 42″ clearance
  • Restrooms contain accessible lavatory controls
  • Restrooms have grab bars installed with stall sizes and clearance at 61″ x 118″
  • Sinks are wrapped with insulation for plumbing and are 32.75″ high
  • Bathroom mirror is accessible at 38.75″ high
• Accessible parking with a 62″ wide pathway and clearance
  • Parking is 65′ from the front desk
• TTY for guest use.
• Visual (strobe light) alarms.
• Guest room televisions have closed captioning or closed captioning decoders are provided.
• Braille signage throughout.
• Accessible food and beverage outlets: Lychee, O Bar, Swell Bar, Momosan, Morimoto Asia
  • 32′ from the public entrance, 104′ from elevators, with 68″ wide pathway and 42″ clearance
  • Entrance doors for restaurants are 214′ wide
  • Table heights are 43.25″ with knee/toe clearance
• Accessible route to all food and beverage outlets from the public entrance and accessible rooms.
  • Pathway width is 68″ with 104′ distance to elevators and a 61′ distance to public restrooms
• Accessible meeting and event facilities, and accessible route to all meeting and event facilities from the public entrance and accessible rooms.
  • Meeting room is on the 3rd floor and is 132′ from the public entrance, 104′ from elevators, with 68″ wide pathway and 42″ clearance
  • Distance to bathrooms are 61′
• Accessible business center. Accessible route to business center from the public entrance and accessible rooms.
  • 32′ from the public entrance, 104′ from elevators, with 68″ wide pathway and 42″ clearance
  • Computer desks reach 30.5″ high with knee/toe clearance
• Accessible exercise facilities, and accessible route to exercise facilities from the public entrance and accessible rooms.
  • Accessible water fountains that are 32″ and 39.5″ high
• Accessible pool, tennis courts, kids club, laundry room, boutiques, and Oceanarium. Accessible route to all amenities from the public entrance and accessible rooms.
  • Pool lifts available
  • 42″ clearance
• Service animals are welcome at the ‘Alohilani Resort.

Accessible guest rooms

Room Type
Partial Ocean View 1 King Bed Mobility Accessible Tub with Roll-in Shower

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guest room provides a roll-in shower, grab bars mounted on the walls, and a detachable handheld showerhead.

Partial Ocean View 1 King Bed Mobility Accessible Tub with Grab Bars

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guestroom has a tub with grab bars mounted on the walls, and a detachable handheld showerhead.

Partial Ocean View 2 Queen Beds Mobility Accessible Roll-in Shower

• 2 queen beds
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guest room provides a roll-in shower, grab bars mounted on the walls, and a detachable handheld showerhead.

Partial Ocean View 2 Queen Beds Accessible Tub Grab Bars

• 2 queen beds
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guestroom has a tub with grab bars mounted on the walls, and a detachable handheld showerhead.

Ocean View 1 King Bed Mobility Accessible Roll-in Shower

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guest room provides a roll-in shower, grab bars mounted on the walls, and a detachable handheld showerhead.

Ocean View 1 King Bed Mobility Accessible Grab Bars

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guestroom has a tub with grab bars mounted on the walls, and a detachable handheld showerhead.

Diamond Head Ocean View 1 King Bed Mobility Accessible Tub with Grab Bars

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guestroom has a tub with grab bars mounted on the walls, and a detachable handheld showerhead.

Ocean Front View 2 Queen Beds Accessible Roll-in Shower

• 2 queen beds
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guest room provides a roll-in shower, grab bars mounted on the walls, and a detachable handheld showerhead.

Premier Ocean Front View 2 Queen Beds Accessible Tub with Grab Bars

• 2 queen beds
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guestroom has a tub with grab bars mounted on the walls, and a detachable handheld showerhead.

Diamond Head Ocean View Suite 1 King Bed Mobility Accessible Tub with Grab Bars

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guestroom has a tub with grab bars mounted on the walls, and a detachable handheld showerhead.

Premier Ocean Front Suite 1 King Bed Mobility Accessible Roll-in Shower

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guest room provides a roll-in shower, grab bars mounted on the walls, and a detachable handheld showerhead.

Partial Ocean View Suite 1 King Bed Mobility Accessible with Roll-in Shower

• 1 king bed
• ADA-compliant phone available, low peephole, doorbell, strobe light
• The entrance doorway to the guest room and to the bathroom inside provides at least 32 inches of clear width
• The desk provides knee and toe clearance that is at least 24″ high, 72″ wide
• The toilet seat is 17″ above the floor and has grab bars on the adjacent walls
• The lavatory sink provides knee clearance of at least 31″ wide, 27″ tall and 10.5″ deep, all of the under-sink plumbing is wrapped, and the lowest reflective edge of the mirror is no more than 40″ high
• This guest room provides a roll-in shower, grab bars mounted on the walls, and a detachable handheld showerhead.

Accessible route from public entrance and registration area to accessible rooms.

From a digitally accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the ‘Alohilani Resort website. The hotel is not responsible for any third-party content on the website.